Three men on a panel discussing telecommunications in Colombia

Sebastian Mendes from UNE at the Compartel workshop in Bogota

Representatives from GBI traveled to Bogota this month to participate in a stakeholder’s workshop, held by Compartel, the Colombian Ministry of Information and Communications Technology’s universal service administrator. The February 15th workshop was designed as a means of gathering stakeholder input to Compartel’s strategic planning process. Compartel is planning to restructure itself to effectively address the next generation of challenges for the use of ICTs in Colombia, and it invited GBI and key personnel from Intel Corporation’s World Ahead program to participate in the workshop.

Following the workshop, Compartel and GBI went into an intensive 2 day work planning session that laid out a six month plan of cooperation to define ICT sector goals and objectives, map strategic activities of Compartel, and to provide technical assistance on strategic plan implementation. David Townsend, Daniel Espitia, and Robert Otto represented the GBI team in Bogota.

Compartel, the Colombian Ministry of Information and Communications Technology’s universal service administrator, has already accomplished many important milestones with its Vive Digital program to connect most of Colombia to Internet and voice services. Among their accomplishments are completion of 2,000 kilometers of terrestrial fiber optic channels, 800 kilometers of undersea fiber optic cable to its offshore island of San Andres. Projects underway include an 18,000 kilometer national fiber optic network to serve some 753 municipalities, provision of broadband to 6,700 public schools, in-home broadband connections for 115,000 low income households, and seven projects designed to provide 10,000 more broadband connections for public schools, small villages, and community telecenters.

 

 

Closeup of Africa from a FB map indicating location of users

Image credit: http://www.myweku.com

This post is an update of October 2011′s list of African leaders with a Facebook presence. The numbers and a couple of links have been adjusted. Stats from July 2010, December 2010, March 2011, and June 2011 are still available.

As always, the challenge is determining what share of fans of these pages are diasporans. A solid number of nations – most notably Liberia, Senegal, and Gabon – have seen extraordinary Facebook fan page growth in the past 4 months. Pages for leaders in these nations have shown 144%, 110%, and 92% growth rates, respectively, in the number of fans. Abdoulaye Wade’s fans have grown tremendously in advance of this month’s presidential elections. Cameroon’s Paul Biya witnessed similar interest on his Facebook page last year during the election season (his page has grown by 18% since). Other updates for February 2012 include:

  • Burkina Faso: Blaise Comparoré has a very official-looking page, even if it may not be official.
  • Rwanda: The widely-popular unofficial page for Rwanda’s Paul Kagame is gone – it boasted nearly 20,000 fans. Perhaps this was a move by leadership to reduce confusion?
  • Zambia: We found the official page for Zambia’s Rupiah Banda.
  • Gabon: Ali Bongo’s page continues to grow by huge margins after becoming official less than a year ago.
  • Egypt: Added community page for Mohamed Hussein Tantawi, although there is limited social interest around him.
  • Madagascar: Added community page for Andry Rajoelina.
  • DRC: The “official page” for Joseph Kabila, with previously 4,000 fans, has been removed. A profile with that many still exists however.
  • Chad: One of the two public profiles for Idriss Deby has been removed.

Growth trends & countries of interest:

  • Median fan growth rate: 10% over 4.5 months (was 15% for 4 months from June-October 2011 and 23% for 3 months from March-June 2011)
  • Given a consistent page, only the leaders of DRC and Seychelles lost fans over the time period.
  • Fan count growth of leader pages with greater than 10,000 fans has slowed substantially since last October. Growth is positive, but is only in the 5-10% range: Algeria 14% (was 17%), Ghana 8% (was 10%), Kenya 4% (was 5%), Morocco 2% (was 5%), Nigeria 7% (was 13%), Tanzania 9% (was 8%), Zimbabwe 3% (was 3%).
  • Less than 5% growth in Benin, Guinea, Mauritania, Somalia. Benin, and Guinea also were in this range last year.
  • The page for Libya’s Col. Gaddafi grew by another 23%
  • Mauritania still only has 4 fans of the community page for Ba Mamadou Mbaré. Guinea-Bissau is not much better with 14 fans for Malam Bacai Sanha.
  • Solid (40%) growth in Angola, Ethiopia, Malawi, Mali.
  • Ethiopia’s fan base has doubled from 700 to 1,400 since June 2011 suggesting either a growing interest in politics by diasporans or a domestic adoption of Facebook.
  • In order of sheer fan base there is no change in order: Nigeria (699k), Kenya (98k), Morocco (86k), Zimbabwe (67k), Tanzania (35k)

The list as of February 25, 2012:

 

Country President (or other title) Facebook Page Type (hyperlinked) # of Likes % Change since October 2011 (4.5 months)
Algeria Abdelaziz Bouteflika Official Page 23071 14%
Angola Jose Dos Santos Community Page 3067 40%
Benin Thomas Yayi Boni Official Page 6577 4%
Botswana Seretse Khama Ian Khama Unofficial Page 8237 25%
Burkina Faso Blaise Compaoré Unofficial Page 10167 8%
Burundi Pierre Nkurunziza Community Page 355 13%
Cameroon Biya Paul Official Page 11393 18%
Cape Verde Pedro Pires Community Page 958 10%
Central African Republic Francois Bozize Yangouvonda Personal Profile? 191 7%
Chad Lt Gen. Idriss Deby Public Profile 2 612 16%
Comoros Ahmed Abdallah Sambi Community Page 82 9%
Congo, Republic of Denis Sassou-Nguesso Official Page | Private Profile 7254 / 1244 10% / -2%
Congo, Democratic Republic of Joseph Kabila Private Profile 4003 -4%
Cote d’Ivoire Alassane Ouattara Unofficial Page 16132 9%
Djibouti Ismail Omar Guelleh Unofficial Page? 4626 7%
Egypt Mohamed Hussein Tantawi Community Page 286 n/a
Equatorial Guinea Brig. Gen. (ret) Teodoro Obiang Nguema Mbasogo Community Page 98 27%
Eritrea Isaias Afeworki Unofficial Page 7658 5%
Ethiopia Meles Zenawi (PM) Community Page 1435 38%
Gabon Ali Bongo Ondimba Official Page 13023 92%
The Gambia Yahya Jammeh Unofficial Page 6241 7%
Ghana John Evans Atta-Mills Unofficial Page 21782 8%
Guinea Sékouba Konaté Unofficial Page 3702 2%
Guinea-Bissau Malam Bacai Sanha Community Page 14 27%
Kenya Mwai Kibaki Unofficial Page 97765 4%
Lesotho King Letsie III (King) Unofficial Page 5303 6%
Liberia Ellen Sirleaf Johnson Community Page 2698 144%
Libya Col. Mu’ammar al-Qadhafi Unofficial Page 9199 27%
Madagascar Andry Rajoelina Community Page 484 n/a
Malawi Bingu wa Mutharika Community Page 269 37%
Mali Amadou Toumani Toure Unofficial Page 322 46%
Mauritania Ba Mamadou Mbaré Community Page 4 0%
Mauritius Sir Anerood Jugnauth Unofficial Page 860 8%
Morocco King Mohamed VI (King) Unofficial Page 86353 2%
Mozambique Armando Emilio Guebuza Official Page? 4044 15%
Namibia Hifikepunye Pohamba Community Page 714 20%
Niger Salou Djibo (Head of Military Junta) Unofficial Page 1380 5%
Nigeria Dr. Goodluck Jonathan Official Page 699073 7%
Rwanda Paul Kagame Community Page 2184 n/a
Sao Tome & Principe Fradique De Menezes Community Page 14 17%
Senegal Abdoulaye Wade Unofficial Page | Community Page 1882 / 1263 107% / 115%
Seychelles James Michel Public Profile 4750 -2%
Sierra Leone Ernest Bai Koroma Community Page 1448 13%
Somalia Sharif Ahmed Unofficial Page 3594 4%
South Africa Jacob Gedleyihlekisa Zuma Community Page 5411 37%
South Sudan Salva Kiir Mayardit Community Page 910 21%
Sudan Omar Hassan al-Bashir Community Page 158 14%
Swaziland King Msati III (King) Community Page 76 15%
Tanzania Jakaya Kikwete Official Page 34727 9%
Togo Faure Gnassingbe “Fan Club” 4684 6%
Tunisia Fouad Mebazaa Unofficial Page 46 18%
Uganda Lt. Gen. Yoweri Kaguta Museveni Unofficial Page / Profile 7085 / 1332 10% / -1%
Zambia Rupiah Banda Official Page? 3332 n/a
Zimbabwe Robert Gabriel Mugabe Community Page 7962 48%
Zimbabwe Morgan Tsvangirai (PM) Official Page 67190 3%

 

The above table lists all top African heads of state (usually President) and provides a link to the one or two most popular Facebook pages, groups, or profiles for a given leader. The final column shows how many users are interested in the particular leader. Loose definitions of the page-types:

  • Official page: A page run by the actual leader.
  • Public profile: A presidential account with a public wall and information about the leader.
  • Private profile: An seemingly real account without a public wall or information about the leader.
  • Unofficial page: A user-created page that serves as the leader.
  • Group: A user-created group dedicated to a leader.
  • Community page: A placeholder courtesy of Wikipedia for cases when no user-generated page exists.

Photo Credit: Worldreader.ordWorldreader, a market-oriented, not-for-profit NGO, is making subsidized e-readers available in parts of Sub-Saharan Africa and already seeing improvements in literacy rates.  That’s just one of the many positive results that Dr. Jonathan Wareham, a member of Worldreader’s board of directors and Vice Dean and professor of Information Systems at ESADE – Ramon Llull University in Barcelona, Spain, discussed last week during a presentation at the World Bank headquarters here in Washington, DC.

Dr. Wareham and others at Worldreader are concerned about the growing book famine in Africa.  According to a World Bank study conducted in 19 sub-Saharan African countries, only one of those countries, Botswana, “had anything close to adequate book provision in schools”.  Using e-reader technology which can hold more books than most school libraries have in such countries — and with no added distribution costs — Worldreader has launched several pilot studies in schools in Ghana, Kenya, and Uganda.  As of now, over 75,000 e-books have been distributed wirelessly to over 750 students.

Photo credit: Worldreader.orgThe pilot study in Ghana, called iREAD, which received financial and research support from USAID, compared the rise in literacy rates over the course of one year for three groups of students: a group given e-readers without training on how to use the devices, another that was given out-of-classroom pedagogical interventions, and a control group without e-readers.  Literacy scores for students with e-readers and no training improved 12.9% vs 8.1% of the control group, and students with e-readers and additional training improved 15.7% vs 8.1% of the control group.

Results from the study have proven the efficacy of the technology with the programs to support it and Worldreader plans to expand the Uganda initiative by doubling the number of students with e-readers within the next year.  Besides improving student literacy scores, the project team also expects to see improvements in adult literacy rates since many of the students share the devices with their families and communities.

Unlike device-based projects such as the One Laptop Per Child program, Worldreader doesn’t produce its own e-reader — so far, it only distributes Amazon’s Kindle.  Dr. Wareham describes Worldreader as device agnostic.  “There’s no real need to be publicly aligned with either Apple, or with Amazon, or with Android — it doesn’t matter.  What matters is bringing literature into the classrooms and as the devices converge and the prices drop, there will be more options to choose from.”

Photo Credit: Worldreader.orgAlso unlike most device-based projects, Worldreader invests manpower and on-the-ground support to ensure project sustainability.  With the approval and support of government officials and the Ministry of Education in each country, the project so far works with teachers, students, and community leaders to provide training on how to use the the devices and make certain that the technology is fully understood and valued.  Though high breakage rates and incidents of theft remain a concern for project implementation, Worldreader believes that providing more training on how to care for the devices, building relationships within each community to promote the device’s educational value, and discouraging theft will help to lower these rates.

Worldreader is looking to build on the success of the pilot studies by partnering with other organizations to expand to an estimated total of 10 projects in 2012.  Dr. Wareham said that scaling remains to be a major challenge for the project but plans are underway to provide organizations with what he termed “Worldreader-in-a-box” — kits that will enable training programs to be developed where Worldreader project implementers are not able to go.  In addition, the organization is working to expand an ePub platform that allows local authors’ works to be published and accessed on e-readers, creating opportunities for local authors and offering literary works that can help to foster national identity.

Photo credit: Worldreader.org

Africa with connectivity waves

Image credit: computernewsme.com

Data is tough to come by in the African telecommunications market. The options are annual ITU report, demand-side releases (from a government ministry or a regulatory body), telecom operators’ annual reports, expensive market reports from sources like Budde Comm, or the rare demand-side questionnaire carried-out by researchers on the ground.

The ITU statistics lack focus and their perils have been discussed ad nauseam. There are simply too many operator annual reports to sift through. We cover the demand-side questionnaires as they become available. What’s left to cover are reports from the telecoms operators and government ministries.

East African regulators have actively published datasets as of late. Kenya’s CCK and Tanzania’s TCRA both recently released Internet and mobile subscription numbers from Q3 2011. So, with the suggestion of Wayan Vota of ICTWorks in mind, we attempted to discover what information each African telecommunications regulator releases.

Fortunately, most nations have an operational regulator, even if that regulator is not yet independent of the government. And, most regulators are expected to present an annual report to the government and to the market. In most cases, an annual report from 2009 or 2010 was available (and was released the following year). These reports often cover the number of citizens on the internet, a breakdown of how users access the internet (institution/household/individual/cafe), the number of mobile subscribers, type of internet (mobile wireless/fixed wireless/VSAT/cable), and growth over time. Some list a subscriber break down by operator. Most nations, however, do not have such current or robust data. Still, any data is better than no data. The table below lists the most recent public data made available by each national telecom regulator.

Most recent data from African telecoms regulators:

Country Regulator Most Recent Data Site Last Updated/Notes
Algeria Autorite de Regulation des Postes et Telecommunications (ARPT) 2009 jan 2012, modern site
Angola Institut Angolias des Communications (INACOM) 2009 (partial data) oct 2010
Benin Transitory Authority for the Regulation of Posts and Telecommunications (ATRPT) 2009 2012
Botswana Botswana Telecommunications Authority (BTA) 2010 may 2010
Burkina Faso Autorite Nationale de Regulation des Telecommunications (ARTEL) 2009 feb 2012, new cyber security section
Burundi Agence de Régulation et de Contrôle des Télécommunications (ARCT) 2008 under construction, data from TeleGeography link
Cameroon Agence de Regulation des Telecommunications (ART) 2006 jan 2012
Cape Verde National Communications Agency (ANAC) 2008 (partial) feb 2012
Central African Republic Agence chargée de la Régulation des Télécommunications (ART) no site
Chad Office Tchadien de Regulation des Telecoms (OTRT) 2002 2005
Comoros Autorité Nationale de Régulation des Tics (ANRTIC) dec 2011, some tech issues
Congo L’Agence de Régulation des Postes et Communications Electroniques (ARPCE) 2011 (partial) 2012, founded 2009, very modern, Facebook
Cote D’Ivoire Agence des Telecommunications de Cote d’Ivoire (ATCI) 2011 (video) oct 2011, under construction
Dem. Rep. of Congo Autorite de Regulation de la Poste et des Telecommunications du Congo (ARPTC) not found
Djibouti Ministere de la Communication et de la Culture, chargé des Postes et Télécommincations, Porte-Parole du Gouvernement (MCC-PT) 2011 dec 2011, monthly data!
Egypt National Telecom Regulatory Authority (NTRA) 2009 feb 2012
Equatorial Guinea Órgano Regulador de las Telecomunicaciones (ORTEL) 2011 (partial) jan 2011
Eritrea Communications Department no site
Ethiopia Ethiopian Telecommunications Agency (ETA) 2009
Gabon Agence de Regulation des Telecommunications (ARTEL) won’t connect
Gambia Gambian Public Utilities Regulatory Authority (PURA) 2011
Ghana National Communications Authority (NCA) 2008 2010
Guinea Regulatory Auhtority for Posts and Telecommunications (ARPT) 2010 feb 2012
Guinea-Bissau Ministry of Telecommunications no site
Kenya CCK – Communications Commission of Kenya Q3 2011 feb 2012, good data, Facebook
Lesotho Lesotho Communications Authority (LCA) 2010 2011
Liberia Liberia Telecommunications Authority (LTA) 2010 feb 2012
Libya n/a n/a n/a
Madagascar Office Malagasy d’etudes et de Regulation des Telecommunications (OMERT) 2008 mar 2009
Malawi Communications Regulatory Authority (MACRA) 2010 jan 2012
Mali Comité de régulation des télécommnunications du Mali (CRT) 2010 oct 2011
Mauritania Autorite de Regulation (AR) 2010 jan 2012
Mauritius Information and Communication Technologies Authority (ICTA) 2009 feb 2012
Mayotte ARCEP (France)
Morocco Agence Nationale de Réglementation des Télécommunications (ANRT) 2010 2012
Mozambique Instituto Nacional das Communicacoes de Mozambique 2007 feb 2012
Namibia Communications Regulatory Authority of Namibia (CRAN) 2010 feb 2012, Facebook
Niger L’Autorite de Regulation Multisectorielle (ARM) 2006 jul 2011
Nigeria Nigerian Communications Commission (NCC) 2011 2012, Facebook, good data
Reunion ARCEP (France)
Rwanda Regulatory Agency for Public Utility Services of Rwanda (RURA) 2011 2012
Sao Tome And Principe ARCEP (France)
Senegal Agence de Régulation des Télécommunications et des Postes (ARTP) 2009 oct 2011
Seychelles n/a n/a n/a
Sierra Leone National Telecommunications Commission (NATCOM) late 2011
Somalia n/a n/a n/a
South Africa Independent Communications Authority of South Africa (ICASA) 2011 2012
St.Helena Ofcom (UK)?
South Sudan Ministry of Telecommunications & Postal Services 2009
Sudan National Telecommunications Corporation (NTC) 2011 nov 2011
Swaziland Swaziland Posts & Telecommunications Corporation (SPTC) 2011 2011
Tanzania Tanzania Communications Regulatory Authority (TCRA) 2012 2012, good data
Togo Autorite de Reglementation des Secteurs de Postes et Telecommunications (ART&P) 2010 2012
Tunisia l’Instance Nationale des Télécommunications de Tunisie (INTT) 2010 feb 2012, Twitter
Uganda Uganda Communications Commission (UCC) 2011 2012
Western Sahara n/a n/a n/a
Zambia Zambia Information and Communications Technology Authority (ZICTA) 2012 feb 2012, Twitter
Zimbabwe Postal & Telecommunications Regulatory Authority (POTRAZ) Q3 2011* 2011, official stats from TechZim post

 

Noteworthy insights:

  • No telecoms regulator: Libya, Seychelles, Somalia, Western Sahara
  • No regulatory website found: Central African Republic, DRC, Eritrea, Guinea-Bissau
  • No data found: Comoros, Ethiopia, Gambia, Sierra Leone, South Sudan
  • 2011 data is available from regulators in: Congo, Ivory Coast, Equatorial Guinea, Kenya, Nigeria, Rwanda, South Africa, Sudan, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe
  • Social media presence: Zambia, Tunisia, Nigeria, Namibia, Kenya, Congo
  • The most outdated data: Cameroon (2006), Chad (2002), Niger (2006)
  • Burkina Faso’s ARTEL has recently added a section of the site devoted to cyber security efforts.
  • Djibouti’s MCC-PT surprisingly has monthly Internet user data through October 2011.
  • The majority of regulator websites (37 of the 49 that exist) have been updated in the past year.

Even if insights exist at the top, they are usually delayed by a full year – tough considering the extreme growth rate of Internet services. Data on the use of ICTs by individuals will be limited for years to come. Although more countries are conducting their own surveys of individual ICT trends, resources are still limited.

In the meantime, we plan on searching individual communications ministry websites for additional telecoms data. Most African nations have at least one government ministry dedicated to communications. The question is whether the ministries source their own data or if they adapt annual reports from regulators and operators.

The list of regulators and their URLs can be found at Africa & Middle East Telecom Week.

A view of the mobile account screen shot on the FNB app (image source: file photo)

A view of the mobile account screen shot on the FNB app (image source: file photo)

FNB today announced that its customers can now buy FNB Vouchers using Cellphone Banking and send to friends on Facebook. FNB Vouchers on Facebook is another first by a bank in South Africa.

A view of the mobile account screen shot on the FNB app (image source: file photo)

FNB Vouchers are targeted at Facebook users in South Africa. This innovative product enables FNB customers registered for Cellphone Banking to send gifts to their Facebook friends — the recipient of the FNB Voucher can redeem it as Prepaid Airtime or convert it to cash by using the bank’s eWallet service.

CEO of FNB Cellphone Banking Solutions, Ravesh Ramlakan says, “Constant Innovation is what drives us at FNB. It is through innovation that we are able to design and deliver solutions that add convenience to the lives of our customers. FNB Vouchers is such a solution.”

Safety is an important element of this new feature. During the buying process, the customer creates a unique PIN for each voucher.  This unique PIN is then used by the customer to post the voucher onto a friend’s Facebook wall. Only Facebook friends with a South African Cellphone number can redeem these vouchers. FNB Cellphone Banking customers can buy these vouchers from R25 – R300, with limit of R1500 per day.

“The face of banking as we know it is continuously changing and as a bank we have seen the benefits of keeping abreast with the move towards the virtual world. With increasing numbers of people joining and using social networks daily, this move was natural for us in terms of extending our reach and customer base,” concludes Ramlakan.

Staff writer

Photo Credit: Climate EduXchange

 

How should we engage youth in discussing climate change and how it affects our lives? Climate EduXchange, a partnership between TERI (The Energy and Resources Institute) and Dell Inc, wishes to do just that in India.

TERI has for a long time been involved in educating youth on environmental issues through its Youth Education and Action Group that has “been working with educational institutions to sensitize students to the environment, inculcate the right values and attitudes about the environment in them, and help them grow as responsible citizens of the world.” TERI chose India for implementing this project because of its great geographical and climatic diversity that is impacted in varying ways throughout all sectors of life.

Climate EduXchange reaches out to students, teachers and the community on the key issue of climate change through information and communication technology by providing a platform (interactive project website) for “students from identified parts of the country to share information and ideas across disciplines – about how climate change is affecting them, and how India might best secure a path towards sustainable development.” The project is time-bound, with a structured methodology for rolling out the program in each city. Climate EduXchange is currently taking place in Shimla, Jaipur, Mumbai, Puducherry, Medak, Mysore, Bangalore, Delhi, Hyderabad, Chennai, Mohali, and Prune.

On the website there are useful lesson plans, radio broadcasts, and videos that can be used in the classroom. Through this platform students have the opportunity to improve  upon their technical skills by managing webpages and forums using the computers and Internet facilities provided. Climate EduXchange has spawned new activities including project resources, student exchange, competitions, outreach, and workshops.

M-Pesa Money Transfer

Photo Credit: Tony Karumba/AFP/Getty Images

Recently there have been more reports of digital theft within the M-Pesa mobile money transfer service. In Embu, a M-Pesa agent was tricked into sending Sh50,000 (~$600) to an unknown account.  It occurred when an individual received a message that he received an incorrect transfer and then he went to the agent in order to have the mistake corrected. Other examples include thieves posing as customers or Safaricom staff and calls or SMSs from unknown numbers informing the individual that they won a prize. With the large amount of money being transferred on a daily basis, it is easy to see why M-Pesa has been the target of fraud. From July to September in 2011, $683 million was transferred over mobile phones in Kenya.

The interesting aspect to this fraud is that mobile money is shown to be a safer alternative to traditional money transfer services. But as the number of fraud cases increases, it could start to be perceived (true or not) as an unsafe way to both transfer and store money. This could diminish adoption rates, especially at the bottom of the pyramid as they tend to be more risk adverse. Since their account totals are much lower, one fraudulent transfer could wipe out their entire account. Fraud could also cause the telecom providers to be further regulated by governments. Since they are not banks, they are not regulated under the same rules as banks. This includes the Know Your Customer (KYC) laws. After 9/11, there was a great push by the United States for banks globally to gather more information about their clients and further verify their identity. But since the mobile money services provided by telecoms (when not partnering with banks) are not classified as banking services, the telecoms are not required by law to follow the KYC laws.  As shown in the examples above, once the money had been transferred, there was no way to get it back.  The reason for this is that many mobile accounts are unregistered. Because an individual can simply purchase a SIM card at a local store, there is no way for mobile providers to track who received a fraudulent transfer. But some governments have started to require citizens to register their SIM cards. In Ghana, the National Communication Authority (NCA) has made this requirement mandatory by March 3rd. If a SIM card is unregistered by then, the account could be deactivated.  This means that roughly 7.5 million users could have their phone cut off. This is an extreme example of how to further regulate the mobile market. But is it the right answer?

Or can technology provide the answer? Further regulation is probably needed to slow down the amount of fraud, but there is a fine line between being too invasive on the end user and providing greater protection. One of the benefits of mobile money is that the lack of registration required which allows those who do not have a bank account or proper documentation to receive financial services. This is especially true of those that live in rural regions. But along with regulation, how can technology be used to solve the problem? Extra security steps can be taken to verify the validity of the transfer. But, again, it cannot be too intrusive as it could cause a decrease in usage by customers. While regulation and technology could possibly help, one of the main problems is the social knowledge of the end-user. Especially in the “You Have Won” messages, the cons are banking on the end-user lacking knowledge about these types of frauds. As shown in the articles, individuals are starting to catch on as are the authorities. The police have been trying to inform citizens that they need to avoid these messages and take extra steps to confirm the transfer. There is no clear and easy answer to solve this problem, but it must be on the front of the minds of MNOs and government regulators. Mobile money is too strong of a tool to let security issues slow the expansion of financial services to those who never had access to them before.

As you may have heard Women Deliver is celebrating the progress made on behalf of girls and women worldwide. Building on its 2011 competition, which featured inspiring people who have delivered for girls and women, this year they have chosen to spotlight top ideas and solutions in the following five categories:

•    Technologies and Innovations
•    Educational Initiatives
•    Health Modernization
•    Advocacy and Awareness Campaigns
•    Leadership and Empowerment Programs

Out of hundreds of submissions, a selection committee has chosen 25 per category. The top 125 have been posted here, where viewers can choose and vote on ten favorites per category. Several of the chosen innovations and solutions incorporate the use of mobile technologies for health, showing the increasing inclusion of this type of innovation for the advancement of women’s health. Finalists include the Mobile Alliance for Maternal Action (MAMA), Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) by M-PESA, and many, many others.

In addition, the mHealth Alliance’s Catalytic Grant Mechanism for Maternal, Newborn, and Child Health (MNCH) and mHealth has been chosen as one of the top 25 ideas and solutions in the health intervention category. The Innovation Working Group, part of the Every Woman Every Child initiative, Norad, and the mHealth Alliance have partnered in the creation of a competitive and catalytic grant mechanism with a special focus on growing programs with sustainable financing models and early indications of impact. The projects supported through this grant mechanism harness the reach and popularity of mobile phones to help women, their families, and their health care providers in low-income settings combat inequitable access to quality health services. Funding is awarded through annual competitions managed by the mHealth Alliance and allows winners to take mHealth pilot programs to scale. You can find out information on this year’s grantees here.

Please show your support for mobile innovations and vote. The top 50 winners will be announced on March 8th, International Women’s Day. Vote now!

From conference and summit features to global health technology innovations: here’s what the news had to report on mHealth this week.

mHealth Alliance

  • Barcelona’s GSMA to spotlight mHealth technologies,” Yahoo Philippines, February 24.
    The Mobile World Congress will feature a mobile health conference to discuss the emergence of remote monitoring, wellness, and assisted living technologies, and their role in transforming the healthcare industry around the globe.  To learn more about the mobile health sessions, click here.

 

  • HIMSS takes over the mHealth Summit,” Government Health IT, February 21.
    Last year, HIMSS became an organizing partner of the mHealth Summit, and they now own the event.  This year’s summit will take place Dec. 3-5 at the Gaylord, located just outside of Washington, DC. The theme will be “Connecting the Mobile Health Ecosystem.”

 

  • Kenya’s Startup Boom,” Technology Review, March/April.
    Local programmers and homegrown business models are helping to realize the vast promise of using phones to improve health care and save lives.

 

e/mHealth

  • eHealth Africa Conference – Integrating mHealth into eHealth Strategy Implementation,” All Africa, February 23, 2012.
    This multi-stakeholder conference will take place in Nairobi, Kenya on the 18th and 19th of April 2012. The conference will identify best practices and lessons learned from previous experiences of developing national eHealth strategies and will also focus on integrating mHealth into eHealth strategy implementation. Click hereto learn more about the conference.

 

  • Mobile technology boost health care,” Gant Daily, February 23.
    Recent mobile phone initiatives in Bangladesh are allowing patients to reach a health worker for advice at no cost 24 hours a day, receive prenatal care reminders and even send complaints about patient care.

 

  • Monitoring Your Health With Mobile Devices,” New York Times, February 22.
    Dr. Eric Topol says that the smartphone will be a sensor that will help people take better control of their health by tracking it with increasing precision.  He is already seeing signs of this as companies find ways to hook medical devices to the computing power of smartphones. Devices to measure blood pressure, monitor blood sugar, hear heartbeats and chart heart activity are already in the hands of patients.

 

  • Africa to generate $1.2b revenue from mHealth by 2017 – GSMA Report,” Ghana Business News, February 20.
    The mobile health market’s worth is predicted to reach $23 billion in terms of revenue by 2017, according to a new report.  In terms of the market opportunity, the research found that the provision of pervasive mHealth services and applications worldwide could provide mobile operators with revenues worth approximately $11.5 billion by 2017 while “device vendors could benefit from a revenue opportunity of $6.6 billion, content and application providers $2.6 billion, and healthcare providers $2.4 billion by 2017.”

 

  • mHealth Innovation and Developers Challenges,” Department of Health and Human Services, February 17.
    Last July, HHS CTO Todd Park announced the availability of the HHS Challenge Toolkitand highlighted the department’s use of Developer Challenges as a tool to engage technology innovators to build creative and useful health solutions. The toolkit itself provides guidance, examples, and best practices for creating and running a challenge. Having participated in the design and judging of mHealth challenges/competitions, the author of this article, Audie Atienza, offers some reflections on his experiences.

This is a guest post from Jamie Lundine, who has been collaborating with Plan Kenya to support digital mapping and governance programming in Kwale and Mathare. The original was published on Jamie’s blog, titled Information with an Impact. See part 1 of this series here: Digital Mapping and Governance: the Stories behind the Maps.

Mapping a school near Ukunda, Kwale County

Creating information is easy. Through mobile phones, GPS devices, computers (and countless other gadgets) we are all leaving our digital footprints on the world (and the World Wide Web). Through the open data movement, we can begin to access more and more information on the health and wellbeing of the societies in which we live. We can create a myriad of information and display it using open source software such as Ushahidi, OpenStreetMap, WordPress, and countless other online platforms. But what is the value of this digital information? And what impact can it have on the world?

Youth Empowerment Through Arts and Media (YETAM) is project of Plan International which aims to create information that encourages positive transformation in communities. The project recognizes young people as important change agents who, despite their energy and ability to learn, are often marginalized and denied opportunities.  Within the YETAM project, Plan Kenya works with young people in Kwale County (on the Coast of Kenya) to inspire constructive action through arts and media – two important channels for engaging and motivating young people.

Information in Kwale County

Kwale County is considered by Plan International to be a “hardship” area. Despite the presence of 5-star resorts, a private airport and high-end tourist destinations on Diani beach, the local communities in Kwale County lack access to basic services such as schools, health facilities and economic opportunities. Young people in the area are taking initiative and investigating the uneven distribution of resources and the inequities apparent within the public and private systems in Kwale County.

As one component of their work in Kwale, Plan Kenya is working with the three youth-led organizations to create space for young people to participate in their communities in a meaningful, productive way. There are different types of participation in local governance – often times government or other agencies invites youth to participate (“invited space”) as “youth representatives” but they are simply acting to fill a required place and are not considered  within the wider governance and community structures.

Youth representation can also be misleading as the Kwale Youth and Governance Coalition (KYGC) reports that “youth representatives” aren’t necessarily youth themselves – government legislation simply stipulates that there must be someone representing the youth – but there is no regulation that states that this person must be a youth themselves (they must only act on behalf of the youth). This leaves the system open to abuse (the same holds true for “women’s representative” – you can find a man acting on behalf of women in the position of women’s representative).  Plan Kenya and the young people we met are instead working to “create space” (as opposed to “a place”) for young people in community activism in Kwale County.

The 5 weeks we spent in Kwale were,the beginning of a process to support this on-going work in the broad area of “accountability” – this encompasses child rights, social accountability and eco-tourism. The process that began during the 5 weeks was the integration of digital mapping and social media to amplify voices of young people working on pressing concerns in the region.

To create the relevant stakeholders and solicit valuable feedback during the process of the YETAM work on digital mapping and new media, our last 3 days in Kwale were spent reviewing the work with the teams. On Thursday November 10th, we invited advisors from Plan Kwale, Plan Kenya Country Office, the Ministry of Youth Affairs and officers from the Constituency Development Fund to participate in a half-day of presentations and feedback on the work the young people had undertaken.

By far the work that generated the most debate in the room was the governance tracking by the KYGC. The team presented the Nuru ya Kwale blog which showcased 28 of the 100 + projects the youth had mapped during the field work. They classified the 28 projects according to various indicators – and for example documented that 23 of the projects had been completed, 1 was “in bad progress”, 2 were “in good progress” and 1 “stalled.”

The CDF officers (the Chairman, Secretary and Treasurer of the Matuga CDF committee in Kwale County) were concerned with the findings and questioned the methodology and outcome of the work.  They scrutinized some of the reports on the Nuru ya Kwale site and questioned for example, why Mkongani Secondary School was reported as a “bad” quality project. The officials wanted to know the methodology and indicators the team had used to reach their conclusions because according to the representatives of the CDF committee, the auditors gave the Mkongani Secondary School project a clean bill of health.

One important message for the youth based on feedback on their work was the need to clearly communicate the methodology used to undertake the documentation of projects (i.e. what are the indicators of a project in “bad” progress? how many people did you interview? Whose views did they represent?).

There is significant value in presenting balanced feedback that challenges the internal government (or NGO) audits – for example the data on Kenya Open Data documents that 100% of CDF money has been spent on the Jorori Water Project mentioned above, but a field visit, documented through photos and interviews with community members reveals that the project is stalled and left in disrepair. This is an important finding – the youth have now presented this to the relevant CDF committee. The committee members were responsive to the feedback and, despite turning the youth away from their offices the previous month, invited them to the CDF to get the relevant files to supplement some of the unknown or missing information (i.e. information that people on the ground at the project did not have access to, such as for example, who was the contractor on a specific project, and what was the project period).

Kwale youth with staff from Plan Kenya, officers from the CDFC and the local Youth Officer

Samuel Musyoki, Strategic Director of Plan Kenya who joined the presentations and reflections on November 10th and 11th, reported that:

“The good thing about this engagement is that it opened doors for the youth to get additional data which they needed to fill gaps in their entries. Interestingly, they had experienced challenges getting such data from the CDF. I sought to know form the CDFC and the County Youth Officer if they saw value in the data the youth were collecting and how they could use it.

The County Youth Officer was the most excited and has invited the youth to submit a business proposal to map Youth Groups in the entire county. The mapping would include capturing groups that have received the Youth Enterprise Fund; their location; how much they have received; enterprises they are engaged in; how much they have repaid; groups that have not paid back; etc. He said it will be an important tool to ensure accountability through naming and shaming defaulters.

The 5 weeks were of great value — talking to quite a number of the youth I could tell — they really appreciate the skill sets they have received-GIS mapping; blogging; video making and using the data to engage in evidence based advocacy. As I leave this morning they are developing action plans to move the work forward. I sought assurance from them that this will not end after the workshop. They had very clear vision and drive where they want to go and how they will work towards ensuring sustained engagement beyond the workshop.”

The impact of digital mapping and new media on social accountability is still an open question. Whether the social accountability work would have provoked similar feedback from duty bearers if presented in an offline platform (for example in a power point presentation) instead of as a dynamic-online platform is unknown.

The Matuga CDF officers were rather alarmed that the data were already online and exposed their work in an unfavourable light (in fairness, there were some well-executed projects as well). There is a definite need to question the use of new technology in governance work, and develop innovative methods for teasing out impact of open, online information channels in decision-making processes and how this is or isn’t amplifying existing accountability work.  There is definite potential in the work the young people are undertaking and the government officers consulted, from the Ministry of Youth Affairs and local CDF Committee (CDFC) stated that they were “impressed by the work of the youth”.

Within the community development systems and particularly the structure of devolved funding, there is a gap in terms of monitoring and evaluation (M&E) that the CDF committee to date has not been able to play effectively. As Samuel Musyoki stated the youth “could watch to ensure that public resources are well utilized to benefit the communities.” The Youth Officer even invited the youth to submit proposals for assistance in buying GPS gadgets and computers to strengthen this work.

Continuing the on and offline integration

As discussed, the work in Kwale on various issues is dynamic and evolving. The 5 weeks we spent with the teams were meant to provide initial trainings and support and to catalyse action that would be continued by the youth in the area, with support from Plan Kenya. Not only did we provide training to the young people, but Plan Kwale staff were also involved in the process and started documenting their work through the tools and techniques introduced by our team. With these skills, the Plan Kwale staff will support the on-going field mapping and new media work. We are also available to provide remote assistance with questions about strategies and technical challenges.

Some of the future activities include:

  • Holding a “leaders forum” during which the youth interact with a wider cross-section of stakeholders and share their work.
  • Continuing work on their various websites – updating the sites with results from social auditing work to be carried out throughout the last weeks of November, as well as digitizing previous information collected during historical social auditing.
  • Validating the data by revisiting some project sites and documenting projects that haven’t been done yet, gathering stories from some of the Project Management Committees, taking more photos, and potentially conducting surveys within the communities to get more representative views on project evaluations.
  • Each group also needs to develop a more structured advocacy strategy to direct their activities in these areas.
  • All teams expressed interest in developing proposals to submit to the Ministry of Youth Affairs, through the Youth Enterprise Fund and CDF Committee, based on the suggestion of potential funding for this process. Plan Kwale staff, as well as some of the Country Office advisers offered to support the youth in developing these proposals.
  • Most importantly, the teams want to consult the wider community in their respective areas to demonstrate the relevance of YETAM, including the skills they have gained, to the community stakeholders (beyond the relevant government authorities

The potential of new technologies, including digital mapping to promote accountability, is only as powerful as the offline systems into which it is integrated. Without offline engagement, existing community systems of trust and recognition will be threatened and thus undermine any online work. The youth must remain grounded within their existing work and use new technology to amplify their voices, build their network, share their stories and lessons and learn from and engage with others.

Copyright © 2020 Integra Government Services International LLC