It was fourteen years ago that a group of humanitarian NGOs and the Red Cross/Red Crescent movement came together and created the Sphere Project which defined minimum standards for disaster response. The cornerstone of the Sphere Handbook was the Humanitarian Charter which describes the core principles that govern humanitarian action. On top of this there are minimum standards and indicators defined that currently are utilized as a reference all disaster response.

Some of the Sphere core standard do address information sharing, like the following excerpt show:


Core Standard 1 – People Centered Humanitarian Response

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, agencies should provide a description of the agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). Common ways of sharing information include noticeboards, public meetings, schools, newspapers and radio broadcasts. The information should demonstrate considered understanding of people’s situations and be conveyed in local language(s), using a variety of adapted media so that it is accessible to all those concerned. For example, use spoken communications or pictures for children and adults who cannot read, use uncomplicated language (i.e. understandable to local 12-year-olds) and employ a large typeface when printing information for people with visual impairments. Manage meetings so that older people or those with hearing difficulties can hear.

Core Standard 2 – Coordination and Collaboration

  • Be informed of the responsibilities, objectives and coordination role of the  state and other coordination groups where present.
  • Provide coordination groups with information about the agency’s mandate,  objectives and programme.
  • Share assessment information with the relevant coordination groups in a  timely manner and in a format that can be readily used by other humanitarian agencies
  • Use programme information from other humanitarian agencies to inform  analysis, selection of geographical area and response plans.
  • Regularly update coordination groups on progress, reporting any major delays, agency shortages or spare capacity.

Efficient data-sharing will be enhanced if the information is easy to use (clear, relevant, brief) and follows global humanitarian protocols which are technically compatible with other agencies’ data. The exact frequency of data-sharing is agency- and context-specific but should be prompt to remain relevant. Sensitive information should remain confidential

Core Standard 3 – Assessment

Pre-disaster information: A collaborative pooling of existing information is invaluable for initial and rapid assessments. A considerable amount of information is almost always available about the context (e.g. political, social, economic, security, conflict and natural environment) and the people (such as their sex, age, health, culture, spirituality and education). Sources of this information include the relevant state ministries (e.g. health and census data), academic or research institutions, community-based organisations and local and international humanitarian agencies present before the disaster. Disaster preparedness and early warning initiatives, new developments in shared web-based mapping, crowd-sourcing and mobile phone platforms (such as Ushahidi) have also generated databases of relevant information.

Initial assessments, typically carried out in the first hours following a disaster, may be based almost entirely on second-hand information and pre-existing data. They are essential to inform immediate relief needs and should be carried out and shared immediately.

Data disaggregation: Detailed disaggregation is rarely possible initially but is of critical importance to identify the different needs and rights of children and adults of all ages. At the earliest opportunity, further disaggregate by sex and age for children 0–5 male/female, 6–12 male/female and 13–17 male/female, and then in 10-year age brackets, e.g. 50–59, male/female; 60–69, male/female; 70–79, male/female; 80+, male/female.

Sharing assessments: Assessment reports provide invaluable information to other humanitarian agencies, create baseline data and increase the transparency of response decisions. Regardless of variations in individual agency design, assessment reports should be clear and concise, enable users to identify priorities for action and describe their methodology to demonstrate the reliability of data and enable a comparative analysis if required.


One of the key issues that is hindering effective humanitarian coordination is that information is not being shared effectively between the various response organizations. Many of them don’t see value in sharing information and often feel that sharing information with others will hurt their own ability to gather funds and drive their own programs forward.

What we need is a Humanitarian Information Charter that describes the core principles that govern humanitarian information sharing and management. These should define why organizations should share and as organizations endorse this charter they commit to sharing information with each other.

It is however not enough to tell organizations to share. Information needs to be shared in such a manner that it can also be compared to other information and analyzed for trends. However during almost every recent emergency data being shared has not been compatible with data coming from other organizations. Lot of effort has been needed to convert the data into compatible formats and often the analysis is delayed so long that the data becomes irrelevant by the time it becomes available. This in return leads to organizations not seeing any value in sharing information.

It is amazing that we have had organizations like UNGIWG active for over 10 years and we have had the global clusters for over 5 years now and the IASC Task Force on Information Management active for over two years now  and yet none of these have managed to agree upon standards for representing the information required to effectively coordinate disasters.

Those of us sitting in some of these bodies and having representatives in them must take the blame for not putting focus on the right things in our efforts there. If we want information sharing then we must ensure information interoperability. We ensure information interoperability by defining the data standards for how to share each type of information.

We have 20-30 types of spreadsheets and databases for each dataset that we want to capture. Now that we have finally agreed upon what the common and fundamental datasets are, then we must agree upon the format for sharing them. Once we have defined that standard, then we must actually agree to use it and nothing else.

We must then go through each cluster and ensure we define the core standards for each dataset that needs to be captured and shared to ensure effective coordination in the cluster.

Once we have the standards defined, we can actually start sharing templates and databases for collecting this data. Then we can even move forward and start sharing data capture applications and analysis modules. Then we can actually start comparing data from different organizations.

It is important for all of us to stop arguing about politics for a while and start addressing this core issue. We must understand that no data standard will be perfect and we must move towards minimum data standards and not perfect data standards.

I hereby challenge all the global cluster members as well as all the workgroup and task force members to give themselves 6 months to agree upon these standards. What we have at the end of six months will what we will use as the version 1 of the Humanitarian Information Standards. Aim for simplicity and interoperability instead of perfection and silos of data.

I am ready to work on a Humanitarian Information Charter and put together the minimum standards for humanitarian information sharing – are you?

Cambodian women in computer class

Another flame is your husband who you stay with forever

You should serve well don’t make him disappointed

Forgive him in the name of woman; don’t speak in the way that you consider him as equal

No matter what happen we have to wait to listen with the bad word (even if he say something bad you have to listen)”

This is an excerpt from the Chbap (law) Srey (woman), a traditional Cambodian proverb, outlining the codes of conduct women are expected to follow in their society.

Sopheap Chak, with the computer notebook on her lap, at Cambodia's first Blogger Summit at Pannasastra University

Sopheap Chak at Cambodia's first Blogger Summit at Pannasastra University Photo Credit: David Sasaki

Sopheap Chak’s ambition is to break this social taboo by using social media to educate Cambodia’s women and youth.

The Clogher [defined as a female Clogger = Cambodian Blogger] uses her blog to mentor other young women, urging them to step out of their comfort zone and get educated.

She also advocates and speaks at conferences for Cambodian youth to work together and make social change. The youth civic mobilization taking hold in the Southeast Asian country is increasingly being arranged as a digital movement.

According to Chak, “Over the past few years, civic mobilization in Cambodia has gained momentum with the emerging power of digital and social media. Unlike in rice production where farmers awaited the rains for a good yield of crop, the young generations no longer await the initiatives from the government or civil society organizations to yield results.”

The Cambodian youth are taking the future into their hands, organizing numerous events and initiatives, to encourage their innovative collaboration to make change.

On June 4, Chak spoke at the Khmer Talks to over 200 attendees. The monthly events are hosted by the Khmer Young Entrepreneurs (KYEs), a group of young emerging Cambodian leaders, who on their website state they believe in, “personal empowerment.”

Khmer Talks is an informal online platform where emerging social and business entrepreneurs gather together in forums and public speaking events, they express unique and innovative ideas in their local Khmer language.

Screen shot of cambodian women in business facebook pageA couple weeks ago on June 10, Chak went to another event organized through the group’s Facebook page called the Cambodian Women in Business.

Their page, established on Facebook in November 2009, imparts experiences of women doing business and networking in Cambodia. A number of formal gatherings have been held for the women with the support of the International Finance Cooperation of Cambodia.

Chek writes, “About 40 network participants showed up at the gathering June 3 to discuss the role of Facebook in facilitating their various businesses. The event was participated by bloggers, e-entrepreneurs, business women, and civil society organizations.”

In addition to the events that perpetuate the cycle of ideas and collaboration, InSTEDD’s first iLab in Southeast Asia, is headquartered in Phnom Penh.

The InSTEDD iLab is a participatory development project launched in Cambodia in 2007. Their goal is to build technological capacity through collaborative learning and cross sector partnerships, to address health, safety and developmental issues in the Mekong Basin.

The Cambodian people, communities, and local organizations know what challenges they face, InSTEDD iLabs merely aim to leverage the technological solutions to help address them.

Social media and technology has revived civic mobilization in Cambodia. Collaborative and innovative solutions help are helping to bring a new kind of digital empowerment to a the tattered Southeast Asian country.

 

 

Text to Change (TTC), an mHealth non-profit organization based in the Netherlands, announced earlier this month that they will receive a €2.7 million grant to expand its services. TTC provides an SMS-based educational service to improve the health of citizens in eight countries in Africa and one in South America.

Already a big contributor in mHealth development, TTC hopes to become a leader in the field with the reception of its multi-million Euro grant from the Dutch Ministry of Foreign Affairs via Connect4Change (C4C), a consortium funded by the Dutch Ministry of Foreign Affairs that develops mobile based solutions on issues of poverty in Africa and Latin America. TTC will partner with C4C to expand its services to 11 more countries in Africa and South America by the end of this year.

Implementing ICT in the 11 countries is a top priority for both TTC and C4C. They are hoping the mutual partnership will make establishing ICT services an easier task as the expansion continues. According to TTC, the game plan calls for TTC to provide “low” technologies like SMS and mobile voice services while C4C provides “high” technologies such as mobile internet and video transfer. Therefore, TTC and C4C will play different roles.

C4C will also invest its time reaching out to local entities on the ground to strengthen ICT networks. TTC will focus on improving health outcomes through their established mobile phone initiatives.

TTC sets up their mobile platform through the recipient country’s mobile service infrastructure already in place. They then subscribe mobile phone users to their programs which use SMS communication to inform people of HIV testing, treatment clinics, and other health related services at no cost to the recipients.

TTC SMS system Photo Credit: TTC

TTC programs offer the information through a free educational quizzing service where participants are quizzed about a specific health topic. As participants answer the questions correctly, they are sent more rounds of questions, again at no cost. If the participant can answer enough questions correctly, he/she receives incentives such as phone credit, t-shirts and health products.

Thus far, TTC has reached thousands of individuals with their programs on HIV/AIDS, malaria, and reproductive health. Furthermore, to assess the impact of ICT in the countries they are currently working in, TTC will even conduct large scale ICT evaluations over the next few years in those countries.

TTC is poised to make an impact in ICT through their mobile services. Their work is just another example of how mobile phones are being used as a medium to educate, inform and save lives. The tag-team partnership with C4C will be expanded to all 11 target countries by the end of this year. However, we will have to wait some time before confirming the outcome of this joint strategic approach.

A metal solar panel (Credit: Capital Business)

Previously, I dubbed east-Africa’s ICT hub, Kenya, the Land of the Apps, but Kenya’s wider e-development prospects and challenges are more nuanced than that. We ought to consider a range of intersecting questions.

Last week, I chronicled the Kenyan government’s plans to channel US$10 million into its much vaunted digital village project and plans to provide computers and reliable connectivity to schools across the country.

These bold policy positions are indicative of why Kenya’s success is no fluke. In fact, its concerted focus on and sensitivity to the information poverty of its legion of unconnected people, amid a rapidly transforming and pioneering telecoms sector, is a game-changer. The range of policy positions adopted recently gives credence to this view, particularly the move to rectify the country’s ailing electricity sector and the launch of ‘Virtual Kenya’ last week.

The East-African country will spend US$62 million to electrify 460 trading centers and 110 secondary schools, among other public facilities under the rural electrification program. The ICT sector will also benefit from the $730 million allocated to the Ministry of Energy for the next fiscal year. As I have noted before, this will further bridge the digital divide because none of Kenya’s—or the wider African continent’s— ambitious ICT expansion plans will be achieved without improved electricity infrastructure. According to the World Bank, 70% of Africans are not connected to a power grid.

Resolving the energy sector crisis is pivotal, as it will not only boost the expansion of the ICT sector, but also improve livelihoods. The successful ‘Songa mbele na solar‘ (Move ahead with solar) campaign of 2010 offers lessons, too. It shows that any effort to electrify Kenya’s more rustic regions will require a diversified energy mix—and given the state’s economic constraints, solar—readily accessible and easily tapped—ought to be an integral part of that mix. The ‘Songa mbele na solar” reached over nine million Kenyans, improving productivity by extending business hours, and buttressing lives through reduced air pollution.

It is clear to me that there is a growing, albeit very slow, trend towards merging the questions of sustainable development, particularly clean energy and natural resources conservation, with the ICT4D push. I am inclined to think that the link between the two ought to be further cemented. I consider the launch of ‘Virtual Kenya’, an interactive web platform for charting human environmental health, to be a step in that direction. ‘Virtual Kenya’, which was developed by the Nairobi-based web mapping technology firm Upande Ltd, in collaboration with the US-based World Resources Institute, caters to the needs of Kenya’s unconnected as it comes with “related materials for those with no access to the internet”. So, I think this is important on two fronts: first, it tackles the information divide; second, it broadens the pool of people who have ready access to environmental and health information.

It is easy to imagine the impact this will have on an educational landscape where schools and universities are constrained by outmoded data sets and other resources. Ready access to high quality, spatial data and cutting edge mapping technology on an interactive platform is golden.

For more details on ‘Virtual Kenya’, please go here.

Effective development and program management is crucial for sustained economic growth and positive social change to be achieved. But limited high quality spatial data and cutting edge mapping technology (coupled with widespread connectivity issues) impede proper planning in much of the developing world.

Logo for Virtual KenyaLast week’s launch of Virtual Kenya, an online interactive web  platform for charting human environmental health with related material for those with no access to the internet, offers a guide on how to improve this paucity of high quality and reliable spatial data. The innovation will enable Kenyans to use and interact with spatial data in their educational and professional pursuits, which will undoubtedly improve the relevance of their education and work for improved livelihoods, society and nation building.

The newly launched platform will provide online access to publicly available spatial data sets, as well as, interactive tools and learning resources to utilize the vast array of data. This unprecedented opportunity to download, publish, share and comment on a myriad of map-based products will promote data sharing and spatial analysis.

As I suggested earlier, this is a game-changer in the development space because it will enable sound decision-making and development planning in Kenya. This is possible because Virtual Kenya will be of use to a wide cross-section of people, including high school and university teachers and students, government planners, GIS professionals and local government officials.

This development shows that web-based spatial planning tools have the potential to structure and strengthen the development space. In discussing the strengths of Virtual Kenya with my colleagues, we pondered about the sustainability of this initiative because of the difficulty with gathering and sorting spatial data. But, Virtual Kenya is likely to outlive these concerns because of its democratic, community-based nature, and the range of organizations involved in this project: Wildlife Clubs of Kenya, International Livestock Research Institute, World Resources Institute, Upend (the Kenyan-based developer), and technical support from Danida and SIDA.

Upend, the technical lead on the collaborative Virtual Kenya project, provided the following list (and notes) of interactive tools that will be utilized:

  1. Virtual Kenya Tours using Google Earth with 2D and 3D maps, images, and graphs to explain data from the Atlas with voice overs in an interactive and entertaining format.
  2. Interactive Map Viewer that allows users to view, create, and download maps of Kenya
  3. Social networking community to share GIS and mapping experiences among Virtual Kenya users;
  4. Baseline data on Kenya’s environment and geography in multiple file formats that are freely available and comprehensive;
  5. Learning resources, including a teachers guide and student activity booklets, to help educators use maps and information from the Atlas in their classrooms even without access to the Internet or computers;
  6. Tutorials to help users take advantage of all that Virtual Kenya has to offer

This mix of tools shows that even those with limited/no with  GIS technology will find Virtual Kenya user-friendly.  The visual nature of the innovation will also limit the constraints posed by issues of illiteracy, functional and otherwise.

The Honorable Dr. Ottichilo, a Member of Parliament for the Emuhaya Constituency, shares his thoughts on Virtual Kenya and its potential for improved development planning. Dr. Ottichilo earned a PhD in natural resources planning, assessment and management.

For more details on Virtual Kenya, please go here

 

Youth learning to use GPS in Pitoa, Cameroon (photo: Ernest Kunbega) 

Last Monday I attended Africa Gathering London. The topic was ’Social Media Revolutionizing Africa: How is new media changing Africa, giving voices to the voiceless, improving governance and transparency, and changing narratives?’

The event stimulated thinking and brought up some hot discussions around technology, traditional and social media, aid and development, participation and governance. (Big congratulations to Marieme Jamme for curating a great line up that brought in an interesting and engaged group of participants and to William Perrin of Indigo Trust for keeping things on track and generating good debate!) See the program, the speaker bios and some short video interviews.

Some quotes, thoughts and debates from the day:

  • If your purpose is to bring more people into discussions, remember that radio, Facebook, and Twitter audiences are distinct and be sure you are thinking differently about how to engage them all. Remember that many people in Africa prefer to talk not write.  (from BBC’s Africa Have Your Say – @bbcafricahys‘s presentation)
  • You can’t resolve all of Africa’s issues with one approach. The countries are very different and local context really matters. But you also can’t design something for every tiny demographic. Where is the sweet spot between localized and scale? (discussion after the morning workshop)
  • People should not sit in the UK deciding and develop things for Africans. Develop things with Africans, or support Africans to develop things themselves. This idea got retweeted a lot, with lots of agreement. But H Taylor – @HFTaylor88 also commented via Twitter that this rhetoric has been around for ages within NGOs…. (discussion after morning workshop)
  • It’s great that the market has been able to bring mobile phones to so many people in Africa, but the market can’t do it on its own as many are still left out. There needs to be more incentive to reach remote areas. There needs to be education, cash transfers, government regulation if we want to really realize the potential of mobiles. Mika Valitalo – @vatamik commented that in many African countries, mobiles are still taxed as luxury items, making them more expensive than they should be. (Clare Melamed -ODI – @claremelamed‘s “Is the Mobile Phone Revolution Really for Everyone”.)
  • Any big story today on CNN has a social media component, yet there is still the idea that social media only breaks news and ‘it won’t make the history books until CNN or BBC report on it’. If CNN is not planning to do a story but sees everyone is talking about it on Facebook and Twitter, they will cover may rethink covering it. CNN finds good opinions and stories on social media, but their primary news source will continue to be their correspondents. Emrys Schoemaker – @emrys_s however questioned whether mass media use of citizen journalism is a broadening of voices or if it’s cheap content for big media – or both. (Faith Karimi/CNN/@faithCNN’s presentation and resulting discussions.)
  • Social media gives African youth an uncensored worldwide platform, letting them feel included in shaping Africa’s image, but the youth using social media in Africa are still the middle class and the rich. We need to find ways to include other youth. (Faith Karimi – @faithCNN’s presentation and resulting discussions.)
  • The Guardian’s Global Development Site and Poverty Matters blog are trying to get away from the vision of ‘poor Africa’ and have only been accused of ‘poverty porn’ once in 9 months (which Liz said irritated her to no end as they really try to avoid it). (I remember the case…) They stay away from the typical ‘flies in the eyes’ photos, but sometimes there really is starvation in Africa, and in those cases, a photo of a starving child might actually represent reality. (Someone countered that African newspapers should use photos of drunk, vomiting Brits to illustrate stories about parliament).  (Liz Ford/deputy editor/@lizford‘s talk and discussion)
  • Is the Guardian’s Global Development site one-sided, taking the view that aid is good rather than other ideas on how to best achieve development? Development is much larger than ‘aid’ and when talking about development we need to remember the bigger picture and the alternative views that maybe aid is not the best (or only) way to ‘do development’. The Guardian is quite open to new thoughts and ideas and invites anyone with ideas for blogs or stories to be in touch with them. They consider their site a ‘work in progress’. (Note: I like the Guardian’s site very much as it is one of the few media sources that discusses and seems to really promote and engage in the ‘#smartaid / @smart_aid‘ discussion). (Liz Ford’s talk and discussion)
  • Many African leaders, not to mention the public and the media, will listen when high level people call their attention to something, but problems can’t be solved by the same people who created them, especially if those people are considered morally bankrupt. Karen Attiah – @karennattiah commented in from Twitter that a big part of development work should focus on rebuilding the broken social contract between governments and citizens in Africa. So how can we connect policy makers with ordinary Africans? How to bridge the gap between policy makers and grassroots approaches and implementation. (Panel with Alex Reid/@alreidy and Carolina Rodriguez /@caro_silborn – media heads at Gates Foundation and at Africa Progress Panel)
  • Not all sources are created equal – this is true for traditional and for social media. Social media is not about the technology, it’s about the human need to communicate. You can make traditional media more social also. Even those without access to social media will get around harsh barriers to tell their stories because of the urge to communicate. So the best thing is to create a social experience, not to worry so much about getting ‘jiggy’ with the technology. (from Kevin Anderson/@KevGlobal‘s presentation. See Putting the social in media.)
  • New technologies can impact on public debate, people’s political capabilities, citizen-state relations, relationships with other government actors. Frontline SMS Radio, for example, could be a very useful tool for this because radio is still the main way to communicate with the majority of Africa. Using Frontline SMS Radio, stations can sort through messages they get, understand them better, and use the information to orient their radio programs as well as other things. Radio can play a very strong and useful role in governance. (from Sharath Srinivasan/ @sharath_sri‘s presentation. See FrontlineSMS at Africa Gathering.)
  • Youth can have a big impact on community development if given space to influence. There is money (eg., in Cameroon, at local government level) but it needs to be better spent. Informed and involved youth can hold government accountable for spending it better. Local level advocacy has a greater impact on youths’ lives than global level initiatives because you can make as many laws as you like, but unless people are putting them into place and practice at a local level they don’t matter. Organizations should listen to young people but not make them dependent on NGOs because the real duty-bearers are family, community, government. NGOs need to be models of their own methodologies; eg., if an NGO is encouraging people to criticize the government, the NGO should be ready to receive the same scrutiny around its own work and behaviors. Social media can play a role in this process by showing what is happening at the local level to a global audience. (from my presentation and the resulting discussions. See Youth Empowerment through Technology, Arts and Media)
Julia Chandler (@juliac2) did a great round-up of the day’s presentations and discussions on her blog: Part 1 and Part 2. The Guardian continues the discussion here and of course the Africa Gathering website is a great place for more information.
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Update – more posts about Africa Gathering:
Great perspective from Tony Burkson – @tonyballu – who I really enjoyed talking with at the post-event drinks: A Day at Africa Gathering.
U.N. Logo with computer and wireless signal next to it

Photo credit: Governify

Amidst the Middle Eastern revolutions and wake of the Arab Spring, the U.N. released a report last month announcing that Internet access is a basic human right, but some people are unconvinced.

The report, which was released May 16, is in conjunction with the ongoing response to the disconnection of Internet access and filtering of content by authoritarian governments around the world.

The UN Special Rapporteur on Freedom of Opinion and Expression, Frank La Rue, presented his report on freedom of expression and the Internet to the U.N. Human Rights Council (OHCHR) in Geneva last Friday.

The report states that the Internet has become an important medium upon which human expression occurs.

photo of Frank La Rue Photo Credit: UN, Jean Marc Ferré

Photo Credit: © U.N.- Jean Marc Ferré

Mr. La Rue made similar assertions on World Press Freedom Day, stating the Internet is a public space that encourages the facilitation of dialogue in civil society. Alternatively, he contended, politicians can use the same channel to repress dissent.

The special Rapporteur warned in the report that fearful governments are increasingly restricting the flow of information on the Internet due to its potential to mobilize people.

“In recent months, we have seen a growing movement of people around the world who are advocating for change – for justice, equality, accountability of the powerful and better respect for human rights,” Mr. La Rue asserted in his speech to the OHCHR in Geneva.

He referred to China’s filtering systems which prevent access to sites containing key terms such as “democracy” and “human rights”; and the “just- in-time” blocking, which denies users access to key information during times of social unrest, such as in the Middle East, as events that are deeply concerning to him.

While noting that the Internet is a relatively new communication medium, Mr. La Rue stressed the applicability of the international human rights framework when assessing whether governments are unduly restricting the flow of information online.

“Legitimate expression continues to be criminalized in many States, illustrated by the fact that in 2010, more than 100 bloggers were imprisoned,” the Special Rapporteur warned. “Governments are using increasingly sophisticated technologies to block content, and to monitor and identify activists and critics.”

In the report, he explores key trends and challenges to the right of all individuals to exercise their right to freedom of expression, as guaranteed in Article 19 of the Universal Declaration of Human Rights:

The vast potential and benefits of the Internet are rooted in its unique characteristics, such as its speed, worldwide reach and relative anonymity. At the same time, these distinctive features of the Internet that enable individuals to disseminate information in “real time” and to mobilize people has also created fear amongst Governments and the powerful. This has led to increased restrictions on the Internet through the use of increasingly sophisticated technologies to block content, monitor and identify activists and critics, criminalization of legitimate expression, and adoption of restrictive legislation to justify such measures.

Mr. La Rue’s reference echoed Hilary Clinton sentiment on Internet freedoms and the U.S. continued interest in upholding the values of Article 19 when she spoke last January.

“The internet is a network that magnifies the power and potential of all others. And that’s why we believe it’s critical that its users are assured certain basic freedoms. Freedom of expression is first among them.” Clinton stated in her address.

“This freedom is no longer defined solely by whether citizens can go into the town square and criticize their government without fear of retribution. Blogs, emails, social networks, and text messages have opened up new forums for exchanging ideas, and created new targets for censorship.” she proclaimed.

The U.S. has made no comment on the most recent U.N. report.

One new idea featured in the report stresses that a person’s Internet access should remain connected even if an individual violates intellectual property law. This would typically apply to copyright infringers who knowingly download music and videos without paying.

This is one of the more controversial points in the report, as there is clearly a still a divide between how to balance the legal system with an individuals freedom of expression—without crossing the line of using the Internet for criminal purposes.

The Special Rapporteur went on to highlight in the report the need for better protections on intermediaries, which includes Internet access providers, and a person’s right to privacy with the inclusion of data protection

Mr. La Rue emphasized that states should include Internet literacy skills in school curricula, and provide training on how users can protect themselves from harmful content.

While this report provides good insight on how the Internet has increasingly become a vehicle for the freedom of expression and governments who deny access counter that liberty, public opinion has vacillated that the U.N. should deem it as a “universal human right,” but it has its critics.

The influential and outspoken critic, Kentaro Toyama, is one such opponent. “The question is whether the Internet must be actively made available to everyone, which is the implication of something being a human right. There are many things that are desirable, but which cannot practically be provided for all, and are not absolutely critical to dignified human life.”

Gordon Kelly of Trusted Review, starts his article on the report by stating, “Air, water, free speech… there are many things over the years we have come to see as basic human rights. According to the United Nations this week we should all start getting used to another, perhaps more surprising one, Internet access.”

Their points are important and risks becoming redundant in the public’s common notion of what the La Rue is trying to achieve in this report, however, that is not the U.N.’s objective.

By definition, universal human rights are international standards that are set to help guard people around the world from severe political, legal, and social abuses. Examples of human rights are the right to a fair trial when charged with a crime, the right not to be tortured, and the right to engage in political activity.

It this sense, it should be noted that La Rue was not discussing Internet access as a new right, rather as an addition to the underlying importance of the right to freedom of expression. This should also imply access to information and the right to express ideas and opinions.

The human right to the freedom of expression and opinion encourages civil societies participation, associated with other democratic freedoms like freedom of press that creates a safeguard for other freedoms that are critical to leading a dignified human life. A voice to demand basic human rights that are not “guaranteed” by governments can ensure other rights, like minimal nutrition standards and clean water.

Internet access is not a guaranteed human right, rather it is a channel and tool used to fuel further civil liberties that encourage social and economical development in oppressed communities. Citizens’ ability to have their voices be heard is critical to enhancing their livelihoods and quality of life, as they can hold their governments accountable to addressing and meeting their needs.

There are other tools that have been previously used to further citizen’s rights to lead a better life. Take, for example, national government and U.N.’s initiatives in water sanitation centers.

Africans gathered around a water sanitation center

Photo Credit: Pulitzer Center

Water sanitation centers were not declared human right, but they still serve as instruments in creating a clean source of drinking water for citizens to survive on. The centers are not a silver bullet solution for access to water, just like Internet is not an all-encompassing solution to development, but these tools help in its aim.

Internet access should not be thought of as the only tool to be used to enhance these democratic liberties—mobile and radio—are also devices that improve the ability to freely express opinion as a human right.

In addition, when La Rue argued that universal Internet access reducing authoritarian regimes stronghold in oppressing online dissidents, this was also highly criticized.

Toyama writes in response, “…the reality is that any dictator willing to shut down or censor the Internet is already engaged in violating other more important human rights, such as the right not to be shot in the head or tortured by secret police.

Though he is correct that any dictator censoring information is usually engaged in other fundamental human rights violations, extending beyond information control, this is not a valid argument against free speech.

However, there is a core meaning beyond censorship and shutting down Internet access by dictators and authoritarian regimes. As evidenced, in Iran’s proposed internal Internet, and China’s Great Firewall, these leaders recognize the power of communication in fueling the change desired by their citizens.

It also shows that they the Internet is a communicative tool that can be used to channel that change, and dictators are immediately threatened by it.

Although information may not appear at the base of Maslow’s hierarchy of needs, the freedom of expression and opinion are still protected human rights under Article 19. Public opinion seems to side with the United Nations, or on the BBC World Service survey finding that almost four in five people around the world believe that access to the Internet is a fundamental right.

I recently had the great opportunity to visit Japan for the second time since the devastating earthquake and tsunami that struck on March 11th this year. My first visit was roughly 2 weeks after the disaster and at that time I spent most of my time in Tokyo coordinating ICT support to the NetHope members active in Japan. During my first visit, things were starting to get back into normal in the capital Tokyo, although almost constant aftershocks brought people back to the reality of what had occurred just a few weeks earlier. It was however great to see the tireless efforts of the various non-profit organizations to provide support to those affected. Even in a well prepared country like Japan, there are simply not sufficient government resources and expertise to deal with something of this magnitude.
PWJ Staff using donated laptop
During this visit we handed out a total of 250 laptops to NetHope members and their local implementation partners. NetHope received these laptops as generous in-kind donations from Dell and HP and they were all configured ready to use, thanks to another generous donation, this of one of software from Microsoft Corporation. Getting them shipped over to Japan was also made possible by yet another generous donation, this one of shipping services from DHL.
Local Chapter Meeting
This time I spent half my time in Tokyo and the other half visiting the affected areas in Miyagi and Iwake prefectures. While in Tokyo I followed up on projects we started back in March and also had the great opportunity to attend the inaugural meeting of the NetHope Japan Chapter. This was the 12th local chapter we have established within NetHope. Local NetHope chapters play a very important role when disasters strike, because they enable coordination at the local level between the NetHope member organizations. It has often been said that having established relationships with other humanitarian organization is the key to successful coordination and we have seen this a number of times in countries that have local NetHope chapters when disaster strikes. Just knowing who your colleagues are allows for spontaneous coordination and collaboration to happen. During the inaugural meeting we also had representatives from our partners Cisco and Microsoft Japan (who graciously hosted the meeting). This is important as well, since it builds partnerships between the local NetHope members and the local offices of NetHope partners.

Fields of debris in Iwake

During my first visit, the phase of the disaster changed from the immediate rescue phase to the relief phase. Focus shifted from searching for survivors in the rubble to providing relief services to those that had survived. Most people had moved into evacuation centers and the main focus was to ensure they were receiving food, shelter and other basic services. It was therefore interesting that during my second visit there was also a change in phase. Focus was shifting from the relief services to recovery or reconstruction. Temporary housing has already been set up for a large portion of those affected and the plan is to move everyone out of evacuation centers by the end of the summer.

Sleeping area in evacuation center
Although life in the evacuation center is no luxury, people sharing auditoriums and gyms with hundreds of other people, it also provided a safety net of some sorts for many people. While staying in the evacuation centers they got food, clothing and had access to other basic services, all for free. Moving into the temporary housing, although free, requires people to pay for electricity, food, telephone and other basic needs. This means that they have to find jobs to be able to afford these basic necessities. Many of those affected used to work in the fishing industry and due to the destructive force of the tsunami the boats, factories and harbors along the coast were all destroyed. A number of NetHope member organizations are working with local authorities in the affected communities on creating new livelihood opportunities for these people.
One of the great things about this trip was that I got Paul Chiswell, who is a director at our great partner and supporter Cisco to join me for the trip. Paul and I sit together on a sub-committee of the US State Department that focuses on ICT support during international disasters. During the initial weeks of the Japan earthquake/tsunami response, having relationships with people in the US State Department had helped us at NetHope tremendously in getting ICT equipment shipped over to Japan without it getting blocked in customs for days or weeks like so often happens. The US State Department and the FCC got us in touch with their counterparts within the Japanese government and as a result we were able to pre-warn the customs authorities that this equipment was coming and that since it was being used for relief services then it would not get stopped by customs. For him it was a great opportunity to see not only how generous support, both financial and in-kind in the form of networking equipment from Cisco had helped, but also to see how some of the work we had done in the sub-committee was already being put in practice.

Me and Paul visited the affected areas in Sendai and Shichigahama in Miyagi and Ofunato, Rikuzentakata and Kesennuma in Iwake prefectures. No words can describe the amount of destruction we witnessed. Close to 400km of coastline had pretty much been wiped out. Everything below 10-20m of altitude along the coast had been either seriously damaged or completely destroyed. What was however surprising was to see how houses built above the line of destruction had actually suffered less damage than I had expected. Reason for this was the fact that building codes in Japan are very strict and houses are built to withstand earthquakes. This is reflected in the fact that estimates are that only a few hundred people at most died in the earthquake itself. It was mainly the tsunami that followed that resulted in the massive loss of life.
Paul playing with a kid in a child friendly space
We had the opportunity to visit one of the evacuation centers to see how Plan Japan (local branch of NetHope member Plan International). In this evacuation center, Plan International has set up a child friendly space where the kids can come and play or do their homework. For those that have not been in an evacuation center it may be difficult to understand the concept of a child friendly space. But when you see how people live very close to each other, separated only by cardboard boxes you realize that the kids get very little possibility to play or talk to each other. The child friendly spaces are therefore a crucial place they can release some of that energy and also talk about some of the experiences they lived through. Plan has been working closely with teachers and psychosocial services in the affected areas, providing them with guidance on how to help the kids out dealing with the psychological effects of the disaster. It was very educational to visit the evacuation center, see how well organized they are and to better understand the conditions that people live in.
Temporary housing complex in Ofunato
The day after we went to visit PeaceWinds Japan (PWJ) a local implementation partner of NetHope member MercyCorps. PWJ is working up in Iwate prefecture and we began by visiting their local office in Ichinoseki. The reason they set up the office in Ichinoseki is that even though there was some minor damage from the earthquake, most basic services such as electricity and telecommunications were available within days of the quake. The staff then drives on a daily basis down to the various smaller cities and villages along the coast where they were doing their job. We visited a new temporary housing facility that has been built in Ofunato. The temporary housing facility was built on a baseball field. The temporary “houses” are built together 6 in a row, similar to trailers, but they certainly would have given the famous FEMA trailers for Katrina a very bad name. All together there were 12 groups of houses like this, so in total there were 72 apartments. Every apartment had a small living room/kitchen and a sleeping room. They were also had electricity, TV and telephone installed in each apartment. We did notice that no internet connectivity was provided. We are however working on a project with Cisco Japan and Toshiba Japan to provide internet connectivity to some of these temporary housing facilities as well as tablet computers.
Volunteers bringing supplies into the temporary housing
The temporary housing is provided with basic appliances such as fridge, washing machine and TV, but it is through support of non-profit organizations like PWJ to provide all the other things needed, such as plates, glasses, cleaning equipment, etc. When space permits there is also a community building next to the groups of houses, allowing for various social support services to be provided. These temporary houses are what many people will be calling their homes for the next two years. At that time, people are expected to move out of the houses into their own permanent housing.
The work in Japan is far from over. The debris and rubble is starting to be removed and people are moving into the temporary housing, but the psychological effects and the recovery efforts will take years. It is especially during this period that it is important to continue supporting the work of the great non-profit organizations that are doing an amazing thing supporting these people who lost everything. The spotlight of the media may be gone, but thankfully the spotlight of the non-profits continues to bring light to the life of the people affected. It is through the use of technology like NetHope partners provided as in-kind support that this work can be made more efficient and easier. At the same time we must also continue to improve preparedness for future emergencies. Scientists believe that the massive earthquake of March 11th has increased the likelihood of an quake in the Tokyo fault line which has the threat of affecting even a bigger population.

Camel without refrigerator attached. Photo Credit: Art Center College of Design

The PATH initiative, which advances malaria vaccines, recently predicted that over ten times more vaccine storage will be needed in the developing world over the next 15 years. However, transporting and managing vaccines in developing countries faces many obstacles, including inhospitable climates, poor infrastructure, lack of electricity and disparate communities.

As a result, over 1 million people die every year in developing nations due to vaccine-preventable diseases. In some cases, vaccines may be reaching these populations, but when they do, they are no longer functional because they were not adequately cooled. Most vaccines must be stored within a certain temperature range in order to remain functional. Health organizations are increasingly turning to technology to help them do just that.

Fridge about to be loaded onto camel. Photo Credit: Art Center College of Design

Many NGOs and ministries of health make use of mobile vaccine refrigerators that harness solar energy to power the internal chamber that holds the vaccines. A particularly innovative and resourceful vaccine refrigerator came on the backs of camels. Naps’ Camel Fridge was designed back in 2005 and operates off of solar power. The fridge uses solar panels to harness energy, and sits on the backs of camels that transport the fridges to rural destinations. Over 1,500 of these camel fridges have been sold to WHO and UNICEF programs.

But if a shipment of vaccines arrives spoiled, it is important to know where in the logistics chain the temperature was breached so that changes can be made to prevent a recurrence.

However, some issues with these mobile refrigerators are temperature maintenance and vaccine spoilage. A practical gadget that has made cold chain storage more efficient is a technology that involves vaccine monitoring. SmartConnect, a technology developed by Inveneo that uses existing cell phone networks for data communication, can monitor vaccines by sending information about the arrival time and temperatures of vaccines in transit. That way, officials will know not only if a vaccine has spoiled, but when and where the problem may have occurred.

Sure Chill Vaccine Refrigerator Photo Credit: True Energy

SmartConnect is not the only project making use of SMS technology. True Energy’s Sure Chill Vaccine Refrigerators, which are WHO pre-certified, can store vaccines at a constant optimal temperature, without power, for up to ten days while using a vaccine vial monitoring system that records temperature changes and can send an SMS to indicate those changes.

True Energy has already shipped multiple units to Senegal and Vietnam under project Optimize, a WHO/PATH collaboration, and aims to ship many more units to countries like South Sudan, Kenya, Nigeria, Yemen, India and many more.

Incorporating mobile monitoring technologies and improving the efficiency of the fridges could make a tremendous impact on the success of many vaccination programs.  And if PATH’s prediction rings true, they will be greatly needed.

Few world leaders are as savvy users of new media tools as Rwandan President Paul Kagame, who actively maintains a Twitter account and a YouTube channel. Because of how technologically engaged he is, Kagame was invited to answer a range of user-submitted questions as part of the Youtube Worldview Interview.

President Kagame fielded questions that touched on genocide, foreign aid, democratic elections, education, and job creation. But the main purpose of the interview was to explain to the world how a nation can restore political and economic stability and prevent genocide.

Kagame says technology stimulates economic activity and touts social media as a viable tool for governments to remain engaged with citizens. A fifth of the questions asked related to technology, and Kagame noted that had the infamous genocide occurred in an age where ICT were as ubiquitious as they are today, more positive voices would have been heard.


Transcriptions for three responses given by President Kagame (Transcription Credit: oAfrica)

What advantage do developing countries have when it comes to new technology? What potential do you see for mobile technology in improving the lives of Rwandans? (31:35-35:21)

Developing countries have an advantage because they can leapfrog. They don’t have to go through re-inventing the wheel, it has already been invented. We just go to the best – to the latest – that there is already. This is a very huge advantage. Again this is an advantages to those that see the opportunity. The fact that it is there is not enough. New technologies provide new opportunities. They support entrepreneurship, they support innovation, they support creativity. They constitute a business themselves. They present economic activities that people can benefit from. They serve as drives and tools that we can use to develop economic activities. For Rwanda, we are using not only these technologies but we can make them accessible to our people and make sure people are able to use them. And affordable. We build from there. Information technology is very critical. It informs our people. It gives them an enormous amount of information and ways, and therefore means, And they can also communicate. Once that exchange takes place it tells society to accelerate their development whether it is government or development or different aspirations for the country.

You personally use social networking websites like Twitter. Do you think modern day leaders & government officials should use these platforms as a means to reach young people or as a means to broadcast vital information? (40:55-43:20)

My experience with the use of the social media is that yes, it gives an opportunity to communicate with a very wide audience, even abroad. So it comes with a wealth of information and ideas. The whole value of connecting with the people and doing so it provides a platform to air your views, hear from other people’s views. It’s very instructive, indeed. I try and subscribe to making use of social media. I benefit, maybe other people will benefit too. It creates a healthy link with a wide, even global audience, not just a domestic area.

Considering today’s technology and access to it that everyone has, do you think had we had this kind of technology 17 years ago that what happened could have been prevented? (43:20-45:08)

I think, yes, this institution would have been much better if we had this 17 years ago. It would bring more awareness. It would be a process of liberalization for a good cause. It would be more positive than negative. Negative people abuse it, but I believe there would be more use for the better cause than for such negative ones. Some of the activities that took place were hidden from the eyes of the general public. Voices would have come out to say it is something else. There would have been more people challenging things that were happening. Certainly the matter would have been different.



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