Stadion, Ukraine

Under the GBI contract, Integra team members recently conducted a series of workshops in both Moldova and Ukraine, to support the governments of each country in their assessment and planning to introduce Universal Service Funds, and to promote Broadband ICT development.  These countries, like much of the former Soviet Union region, have established a strong level of telecommunications infrastructure, including nearly universal mobile phone coverage, extensive fixed telephone networks, and reasonable extension of Internet access and even Broadband.  However, significant gaps remain in access to computers, Internet, and Broadband connectivity, particularly outside of urban centers.

In Moldova, the Ministry of Information Technology and Communications (MITC) hosted a workshop attended by about 25 government and industry officials, to address questions surrounding the current legal mandate to establish a Universal Service Fund, and the goals and options for such a Fund.  GBI experts David Townsend and Daniel Espitia presented international experience on the best approaches and priorities for creation of a USF, and the key issues that Moldova would have to address.  Given that Moldova has already made considerable progress in establishing well functioning mobile networks as well as broadband services in many parts of the country, the challenge would be to close remaining gaps in access to ICTs, with emphasis on providing all schools in the country with broadband connections as well as low-cost PCs for students.  Also, rural villages without adequate network capacity would be upgraded to broadband.  The Ministry acknowledged that new legislation would be required to authorize a USF that could fully address these objectives, and pledged to move ahead in drafting such a statute.

In Ukraine, a public workshop was held in Kiev over two days, hosted by the National Commission on State Regulation of Communication and Information (NCCIR), and attended by about 30-40 officials and private sector representatives.  There has been considerable debate in Ukraine about establishment of a USF, with strong resistance from the mobile operators, who must already pay 7.5% of their revenues into a national social security fund.  Representatives of several operators attended the workshop, along with Commissioners and other government personnel.  GBI’s David Townsend together with Parvez Iftikhar, former CEO of the Pakistan USF, presented ideas and examples of how an effective USF could work, yielding benefits both for the country and for the ICT industry itself.  A range of options were discussed for the launching of a Fund, including starting out on a pilot basis to test the concept.  Ukraine must also pass new legislation to mandate a USF, and will be working toward such a law.

Integra’s team will continue to assist both countries as they develop their USF legislation and policies.

In another case of authoritarian regime vs. public protesters, information and communication technologies (ICTs) seem to have fueled the fire. Russians took to the streets last weekend in social media-driven demonstrations against alleged election fraud committed by Prime Minister Vladimir Putin’s United Russia Party, in the biggest protest the country has ever witnessed since the fall of the Soviet Union in 1991.

Russian opposition activists have used Twitter, Facebook, and other social media platforms to uncover electoral fraud and organize protests. Such is the case of Danila Lindele, 23-year-old citizen activist,  described by VOA News as a “new breed of Russian activist, one more likely to reach for an iPad than a bullhorn.”

Despite conceding that irregularities did occur during the electoral process, President Dmitry Medvedev criticized the protests using his official Facebook page.

“I agree neither with the slogans, nor the statements voiced at the protests,” President Medvedev said. Russians responded with insults such as “shame” and “pathetic”, according to VOA News.

BBC reports that at least “7,000 comments had appeared under his post by 20:00 GMT on Sunday, a day after the biggest anti-government protests since Soviet times. An early random sample showed the comments were equally divided between hostility, support and neutrality.”

Authorities carried out over 1,000 arrests, mostly in Moscow, and key protester, blogger and anti-corruption campaigner Alexei Navalny was jailed, the BBC said.

Global Voices, an online platform for bloggers from around the world who report on how citizens use the Internet and social media to make their voices heard, often translating from other languages, features posts by prominent Russian bloggers such as Navalny in their Russia 2011 Elections Special.

“The time has come to throw off the chains. We are not cattle or slaves. We have a voice and we have the strength to defend it,” Mr. Navalny blogged.

Navalny also posted a video of Putin’s speech at the Olimpiysky Sports Complex to illustrate the Prime Minister’s declining popularity as evidenced by boos he received from segments of the crowd.

http://youtu.be/ZxQslFifQBw

Blogger Sean Guillory points out that election fraud is not novel practice in Russian politics and refers to Leontii Byzov, a senior sociologist from the Institute of Sociology of the Russian Academy of Sciences to explain why the largest anti-government protests is taking place now.

“There are several overlapping factors. First, the rise of a new generation of young people who don’t remember the ‘trauma of the 1990s’. They are not afraid of change, it is more attractive to them than the ‘gilded cage’ of Putinist stability. Young members of the middle class want social mobility and dream about meteoric careers,” said Byzov.

“Another factor is the swelling internal opposition within the Russian elite. In the 2000s, Putin served as a certain guarantor of balance between elite groups with completely opposite interests,” added Byzov. The tensions between the Putin-backed siloviki and liberals supporters of Medvedev are entangled in a power struggle over the control Gazprom and other state corporations.

Columnist DOĞU ERGİL argues that ICT tools in the form of social media platform, the Internet and cell phones can compensate for a lack of an opposition to an authoritarian regime, pointing to the power to connect millions and allow individuals to share messages and act in relative concert, that these platforms and networks possess.

“The Tahrir Square protest are the best example of what a virtual community can create in the absence of organized opposition,” he said.

As it was the case in Egypt and Tunisia, Russia has a strong, authoritarian leadership. ICTs are helping challenge the authoritarian state structure, as evinced by the recent anti-government demonstrations, and despite the Kremlin’s crackdown and control of the media, ERGİL argues.

In fact, two-thirds of Russians are said to be utilizing ICTs, especially the mobile phone network and blogging. The political space created by these tools enable exchanges that narrows the ideological divides and strengthen opposition to a government determined to sustain its grip on society as long as it can.

According to the BBC, “as many as 50,000 people gathered on an island near the Kremlin to condemn alleged ballot-rigging in parliamentary elections and demand a re-run” “The protesters alleged there was widespread fraud in the December 4th polls though the ruling United Russia party did see its share of the vote fall sharply.”

The World Bank approved in June a $20 million credit to support Moldova’s Governance e-Transformation (GeT) project.  According to Philippe Dongier, World Bank ICT sector manager, eTransformation is “about leadership commitment for institutional reform and for citizen-centric governance.”

The project is part of a Government initiative to address Moldova’s legacy of corruption and bureaucracy inherited during the Soviet Union era by improving and modernizing public sector governance and increasing citizen access to government services.

As part of an institutional reform, the Government established in August 2010 an e-Government Center charged to develop a “digital transformation policy, a government IT strategy, and an open data roadmap”. In April, Moldova became one of the first countries in the region to launch an open data portal.

“The initiative is aimed at opening government data for citizens and improving governance and service delivery,” says Stela Mocan, executive director of the e-Government Center.

Benefits of GeT

GeT has several intended benefits that include increased transparency. The Ministry of Finance recently released a spreadsheet of more than one million lines, detailing all public spending data from the past five years.

“Publishing information about public funds will increase transparency,” says Prime Minister Vlad Filat

GeT also intends to reduce the cost of public service delivery. Through “cloud computing” infrastructure—in which applications and data are accessible from multiple network devices—the Government also expects significant savings in public sector IT expenditure.

Promoting innovation in the civil society sector is another key feature of the project. The Bank’s Civil Society Fund in Moldova—which provides grants to nongovernmental and civil society organizations—is supporting the National Environment Center in the collection and mapping of information on pollution of water resources. Since 80% of Modova’s rural population use water from nitrate-polutated wells, this initiative aims to empower citizens with the necessary tools to hold the Government accountable on the environmental policy.

E-Government: a worldwide phenomen

According to the Wolrd Bank, “e-Government” is the use by government agencies of information technologies—such as Internet, and mobile computing—that have the ability to transform relations with citizens, businesses, and other arms of government.

Moldova is not the only country using ICTs as part of an innovative approach to address corruption and strengthen democracy.

Chief Minister Prithviraj Chavan of the  State of Maharashtra in Western India recently launched an e-Governance program that aims to tackle corruption by reducing personal interaction between the public and government officials and requiring government officials to use computers in their day-to-day operations. Limiting discretion and facilitating the process of tracking all transactions decrease the incidence of corruption.

To combat fraudulent activities during elections, the Electoral Commission of Kenya (ECK) upgraded its computer and communication network in 2002 to verify the eligibility of voters who had lost their voting cards or whose names were missing from the manual voter registers in the respective polling stations.

ICTs’ potential for addressing governance challenges is significant. Through increased transparency and accountability, governments can better serve their citizens. Implementing successful e-Government initiatives in developing countries is a challenging endeavor. However, sustained political commitment to institutional reform, citizen-centric policies, and financial backing create an environment where ICT applications can improve governance.

 

 

 

 

UAE workshop in Palace Hotel in Old Town Dubai

UAE workshop in Palace Hotel in Old Town Dubai

Earlier this month at the Palace Hotel in Old Town Dubai, the UAE held a workshop attended by General Managers, Executive Managers, IT Executives, Government Communication Executives and Webmasters from the Federal Government bodies to discuss how government departments can best use, organize and implement e-government and social media.

Screenshot of highlights of social media usage in Arab states in 2010

Screenshot of study: Highlights of social media usage in Arab states in 2010

According to the Dubai School of Government on their Arab Social Media report, the UAE is ranked first among Arab countries with close to 50 percent its population owning Facebook accounts, which represents 10 per cent of the total number of users in the entire Arab world. In addition, UAE is now among the top 10 countries in the world in terms of Facebook penetration, raising their government’s awareness on a need to streamline their online presence.

During the workshop, H. E. Salem Khamis Al Shair Al Suwaidi, Director General, General Information Authority discussed a primary evaluation made by the UAE website by their eGovernment team.

Referencing how eGovernment evolved and the guidelines were conceived, Suwaidi added:

Our work on this field comes in line with our decision to apply the concepts of the second generation of eGovernment Gov. 2.0. In this we have been inspired by H. H. Sheikh Mohammed bin Rashid Al Maktoum Vice President and Prime Minister of the UAE and Ruler of Dubai; who long ago established accounts on both Facebook and Twitter and has been using them to communicate and interact with people

The documents presented guidelines on Multimedia, Web content, Social Media Networking, eParticipation and Open Data policies and also included an updated Web standards document.

Screenshot of Official E-Government Site of Dubai

Official E-Government Site of Dubai

The Updated Web Standards declared at the workshop spelt out the internationally accepted uniform practices and procedures that government bodies should follow for their website layout and design to be compliant with the recommendations laid out by World Wide Web Consortium (W3C).

In addition, the announced guidelines comply with the requirements identified by the 2010 United Nations eGovernment Survey, which are used by the United Nations to assess the readiness of eGovernment programs around the world.

The UAE evaluation team also launched guidelines for the appropriate use of social media by various government employees. This document was prepared in partnership with Dubai School of Government with contribution from Gartner Inc. and United Nations eGovernment Survey team.

The aim of this document is to leverage social media tools by employees of government entities in a responsible, effective manner to collaborate with civil society and engage them in designing/distributing government programs and service.

Due to the various applications of social media sites, the guidelines recommend: “Access to social media sites shouldn’t be banned. Employees should be held accountable for any improper use of any social media site.” However, it cautions that:

Because of the dynamic nature of social media, a list of recommended websites should be developed and updated by the Social Media Unit periodically in a collaborative, rather than top-down manner

The workshop divulged that by abiding to these guidelines, the participation in eGovernment and eServices will increasingly become more convenient, competent, and content for civil society. This holds great precedence for the UAE, who wants to raise their position in the U.N. E-Readiness Index.

Governments from all around the world are recognizing the power of social media in effectively communicating with their citizens. They are also developing initiatives to create similar guidelines for the web content on government portals so interoperability can enhance their online capabilities.

In Europe, the European Commission Information Society aims to support with its eGovernment Action Plan 2011-2015. The Action Plan identifies provisions for a new generation of eGovernment services for businesses and citizens, where four political priorities are based on the Malmö Declaration agreed on in 2009 in Sweden. The four priorities are to empower citizens and businesses; reinforce mobility in the single market; enable efficiency and effectiveness; and create the key enablers and pre-conditions to make things happen.

Additionally, in Latin America and the Caribbean, the Plan of Action for the Information and Knowledge Society in Latin America published in November 2010 outlines the region’s objectives for e-governance. These include treating e-government as an obligation of all countries for its citizens and to achieve transactional and participatory e-government.

You can research other countries principles and procedures on e-governance by viewing the U.N. E-Government Survey for 2010 here in our document library.

Copyright © 2020 Integra Government Services International LLC